Privacy Policy
Last updated: August 12, 2025
Our Commitment to Your Privacy
At SnoutLog, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care management service and our marketplace features for pet sales and adoptions. Your trust is paramount to us, and we are committed to protecting your personal information and your pets' data.
Information We Collect
Personal Information
- Name and email address (for account creation and login).
- Payment information (processed securely by our payment provider, not stored by us).
- Marketplace seller information (such as name, contact details, location, licensing status, and any required identification for verification purposes).
Pet Information
- Any and all information you enter about your pets, including profiles, health records, care logs, photos, and notes.
- Marketplace listing details for pets you offer for sale or adoption (including descriptions, breed, health details, pricing, photos, and availability).
Usage Information
- Anonymized data on how you interact with our service and which features you use to help us improve the application.
- Marketplace activity logs, such as when you create, edit, or respond to a listing.
Communication Data
- Messages exchanged through our platform between buyers and sellers (if applicable) for safety, fraud prevention, and dispute resolution.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our pet care management service.
- Operate and maintain our marketplace features for pet sales/adoptions.
- Process your subscription, marketplace payments, and billing.
- Verify seller identities and licensing compliance where applicable.
- Display public listing information to other users.
- Send important service updates, security alerts, and reminders.
- Detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.
- Provide customer support.
We Will NEVER:
- Sell your personal information to third parties.
- Share your pet's personal health information with anyone without your explicit consent (except as required by law).
- Use your data for targeted advertising.
Data Sharing & Legal Compliance
We may share certain information with:
- Other users (limited to details necessary to display your listings and facilitate communication).
- Government authorities or regulatory agencies if required to comply with applicable animal welfare, commerce, or fraud prevention laws.
- Service providers who assist in payment processing, identity verification, hosting, and security (bound by confidentiality agreements).
Data Security & Protection
We use administrative, technical, and physical security measures to help protect your personal information. All data is encrypted in transit and at rest using industry-standard encryption. Our servers are hosted on secure, compliant cloud infrastructure with regular security audits and monitoring.
Your Rights
- Access: You can view all your data at any time through your account.
- Correction: You can update or correct any information in your account.
- Deletion: You can request complete deletion of your account and all associated data at any time.
Marketplace Disclaimers
- SnoutLog acts solely as a platform to connect buyers and sellers and does not own, inspect, or guarantee any animals listed.
- All sellers are solely responsible for ensuring they comply with applicable federal, state, and local laws, including licensing, health certifications, and animal welfare regulations.
- We reserve the right to remove listings or suspend accounts that violate our Terms of Service, applicable laws, or community guidelines.